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Emergency Service

There's no cutting corners when it comes to safety. One important role Continental plays in its work with customers is to stay abreast of potential problems and to head them off before they mushroom into bigger, costlier issues. That's why we train all of our electricians in preventative maintenance techniques so that they are able to immediately identify problems and fix them and help our customers avoid catastrophic downtime with its associated costs.

Continental utilizes the best in state-of-the-art equipment to deliver a comprehensive menu of emergency services. We rely on a web-based information system to constantly check for "hot spots" for the customer. With a couple of key strokes a Continental representative can access a customer's information and compare the current data with last year's. The entire team has access to the equipment and world-class safety program.

Preventative Maintenance

Continental works on electrical equipment to keep it in working order and to prevent unplanned outages. This includes cleaning, vacuuming, tightening (torqueing) the equipment and components both inside and out to bring it back to original spec. The work is normally done to switchboards, electrical panels, control panels, transfer switches, transformers, and electrical sub-systems.

Thermal Scan

A proactive way to pinpoint electrical problems using abnormal heat generation in a piece of equipment, connection, or termination before a short or catastrophic failure occurs. Thermal scanning is widely recommended by insurance companies. Continental uses an infrared camera and visual inspection done by IBEW electricians that are certified Level One thermographer's. Our scans show the customer the condition of his equipment and what replacement (if any) he needs. Thermal scans are normally conducted twice a year.

Arc Flash Survey

This is a way to assign a level of risk associated with working on an electrically live piece of equipment. Once a survey is complete, each piece of equipment is labeled identifying it and what level of PPE is required to limit an injury should it occur while work is taking place.

Power Quality Recording

Continental uses Dranetz meters to record hard-to-trace problems that cause additional stresses, heat generation, and component failure both electronic and mechanical in the electrical infrastructure. Some of the problems that we look for are voltage spikes and sags, harmonic distortion in both the voltage and amperage in the system, system imbalances, and low power factors.

PPE

Personal Protective Equipment is used to reduce or prevent an injury that may take place while work is taking place.  This is not just related to electrical shock or electrocution. It also is used to prevent/reduce burns, hearing or vision damage, or for fall protection among other hazards. Continental can provide NFPA 70E required PPE from Level 1 & 2 personal kits to Level 3 & 4 moon suits for live electrical work.

Continental has 25 service-equipped vehicles for use; most of them are Ford E250 vans. All have limited voltage structured cabling to electrical work, as required, live kits and full complement of tools to complete any tasks.

Special Application Areas Provided for (24 hour, 365 day Emergency Services)

If service is required at your facility, this call is handled directly through our service department. Below you will find the contact information for any non-emergency, daily requests for service.

  • Service Manager, (630) 288-0200

In the event of an emergency, Please follow the following procedures:

  1. Dial… (630) 288-0200 Ext 801
  2. Wait for the prompt to report an emergency service call
  3. Once you have entered the emergency call mail box, leave a detailed message regarding your emergency. Please include any building specific information, contact information and the nature of the emergency
  4. The Service Manager will be immediately contacted through our telephone system, and the customer will receive a call back within 15 minutes
  5. The Service Manager will document all required information pertaining to the emergency and will immediately dispatch one of our service trucks to your location, and he will call you back with an estimated time of arrival
  6. This service is provided after 5:00 PM Monday thru Friday and 24 hours a day on Saturdays and Sundays, including holidays

Emergency Service

There's no cutting corners when it comes to safety. One important role Continental plays in its work with customers is to stay abreast of potential problems and to head them off before they mushroom into bigger, costlier issues. That's why we train all of our electricians in preventative maintenance techniques so that they are able to immediately identify problems and fix them and help our customers avoid catastrophic downtime with its associated costs.

Continental utilizes the best in state-of-the-art equipment to deliver a comprehensive menu of emergency services. We rely on a web-based information system to constantly check for "hot spots" for the customer. With a couple of key strokes a Continental representative can access a customer's information and compare the current data with last year's. The entire team has access to the equipment and world-class safety program.

Preventative Maintenance

Continental works on electrical equipment to keep it in working order and to prevent unplanned outages. This includes cleaning, vacuuming, tightening (torqueing) the equipment and components both inside and out to bring it back to original spec. The work is normally done to switchboards, electrical panels, control panels, transfer switches, transformers, and electrical sub-systems.

Thermal Scan

A proactive way to pinpoint electrical problems using abnormal heat generation in a piece of equipment, connection, or termination before a short or catastrophic failure occurs. Thermal scanning is widely recommended by insurance companies. Continental uses an infrared camera and visual inspection done by IBEW electricians that are certified Level One thermographer's. Our scans show the customer the condition of his equipment and what replacement (if any) he needs. Thermal scans are normally conducted twice a year.

Arc Flash Survey

This is a way to assign a level of risk associated with working on an electrically live piece of equipment. Once a survey is complete, each piece of equipment is labeled identifying it and what level of PPE is required to limit an injury should it occur while work is taking place.

Power Quality Recording

Continental uses Dranetz meters to record hard-to-trace problems that cause additional stresses, heat generation, and component failure both electronic and mechanical in the electrical infrastructure. Some of the problems that we look for are voltage spikes and sags, harmonic distortion in both the voltage and amperage in the system, system imbalances, and low power factors.

PPE

Personal Protective Equipment is used to reduce or prevent an injury that may take place while work is taking place.  This is not just related to electrical shock or electrocution. It also is used to prevent/reduce burns, hearing or vision damage, or for fall protection among other hazards. Continental can provide NFPA 70E required PPE from Level 1 & 2 personal kits to Level 3 & 4 moon suits for live electrical work.

Continental has 25 service-equipped vehicles for use; most of them are Ford E250 vans. All have limited voltage structured cabling to electrical work, as required, live kits and full complement of tools to complete any tasks.

Special Application Areas Provided for (24 hour, 365 day Emergency Services)

If service is required at your facility, this call is handled directly through our service department. Below you will find the contact information for any non-emergency, daily requests for service.

  • Service Manager, (630) 288-0200

In the event of an emergency, Please follow the following procedures:

  1. Dial… (630) 288-0200 Ext 801
  2. Wait for the prompt to report an emergency service call
  3. Once you have entered the emergency call mail box, leave a detailed message regarding your emergency. Please include any building specific information, contact information and the nature of the emergency
  4. The Service Manager will be immediately contacted through our telephone system, and the customer will receive a call back within 15 minutes
  5. The Service Manager will document all required information pertaining to the emergency and will immediately dispatch one of our service trucks to your location, and he will call you back with an estimated time of arrival
  6. This service is provided after 5:00 PM Monday thru Friday and 24 hours a day on Saturdays and Sundays, including holidays